Question: My prepay is valid, why will it not apply to any products billing in F1 Orders?
Answer: The prepay could be not applying for several reasons. Please see examples below for troubleshooting.
Issue #1 - Prepay is marked "For Fertilizer Only"
- When this box is selected, the entire prepay can only be used in F3 Batches. Uncheck this box and Save to make available in F1 Orders.
Issue #2 - Prepay Program is expired
- If only select items will not apply, check the Available End date on the program type
- If this date has expired, the program may be need to be swapped, or the dates extended
- To have dates extended, email the helpdesk with the explanation for need and details